Swimming pools, etc. are frauds!

Colorado Springs, Colorado 0 comments
Not resolved

Just FYI, about Swimming Pools, etc.

1. They never acknowledged my order

2. A week after my card was billed, I still had not heard from them. When I called them, the woman on the phone was a complete ***.

3. Several days later, they finally sent an "order cancellation" email, stating that in 4 business days I would see the refund on my card.

4. After another week, I called to find out the status of my refund. I was told I would get a call back in 30 minutes after "investigation."

5. After 2 hours, I called back (not having received the call) and the same *** told me they were no longer accepting calls from me and hung up. I had to file a claim with Chase to get my money back. Am still waiting…

they are complete jerks and rude to boot.

buyer beware...

I would like to see an investigation into these thieves. There are MANY reports online about exactly the same behavior with others, which may just be hearsay to you… here's a link to just a few examples…

http://www.ripoffreport.com/outdoor-furniture-equipment/swimming-pools-etc/swimming-pools-etc-ripped-off-3m2d9.htm

http://www.ripoffreport.com/Search/swimming-pools--etc.aspx

Additionally, since we can't do anything about her being a total and complete ***, I would like to point out that below is the actual part I ordered (that text, by the way, is all I received in the way of receipt, and that only after calling and emailing for a solid week to get it). The next item is a clip from one of the emails, dated 3-4-11, that states that item cannot be ordered through their vendors (if they even have any vendors) and lastly, a link to the exact page on their website where they are still advertising that item.

Order Number - 115406-1

SKU - OPT-9297-10

Description - HT-2 SPASIDE CONTROL, WITH 10' CORD - HYDRO QUIP,INC. - 34-0190

"Unfortunately we are no longer able to receive the product that you ordered from our vendor. Your order for that product has been cancelled and you are being issued a refund. Please allow up to 4 business days for your bank to process the refund and for it to show on your statement. We apologize for the inconvenience."

http://www.swimmingpoolsetc.com/sc/productsearch.cgi?storeid=*28a1016dac6e7248b96bd85a50a87a03144dc0ec9a11

Finally, on 2-25, a clip that says they will refund the money to my account within 4 business days…

From: Swimming Pools Etc. Support [mailto:support@swimmingpoolsetc.com]

Sent: Friday, February 25, 2011 11:52 AM

To: Daisy

Subject: RE: www.swimmingpoolsetc.com-115406 Overdue Orders [611135:44517]

Unfortunately we are no longer able to receive the product that you ordered from our vendor. Your order for that product has been cancelled and you are being issued a refund. Please allow up to 4 business days for your bank to process the refund and for it to show on your statement. We apologize for the inconvenience.

And then yesterday's email which shows (at 11 days later) they still had not done so.

From: Swimming Pools Etc. Support [mailto:support@swimmingpoolsetc.com]

Sent: Tuesday, March 08, 2011 1:36 PM

To: Daisy

Subject: RE: [Spam] RE: www.swimmingpoolsetc.com-115406 Overdue Orders [611135:44825]

"As you have indicated that you have filed chargeback through your credit card, we will most likely choose to deal through them rather than issuing you a credit directly."

What can we do about this fraud and false advertising? I would like to see them shut down, at the very least.

Better Business Bureau link is here... http://reno.bbb.org/consumers

I filed a complaint, citing fraud and false advertising and they responded the next day!

let's load up the BBB with complaints so they will investigate these people!

I will help in any way I can.

Most sincerely,

Daisy

Review about: Bad Customer Service.

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